Legal
Refund policy.
Routeser is sold through Paddle as merchant of record, so Paddle processes every payment and every refund. This is the policy Paddle applies on our behalf. Last updated 12 August 2026.
Window
14 days, no reason needed
If Routeser is not right for you, ask within 14 days of a subscription charge or a credit purchase and we will refund it in full. You do not have to justify the request.
After 14 days a charge is not automatically refundable, but write to us anyway — if the service failed to do what it should, we would rather fix it than argue about the window.
How
Asking for a refund
- Email support@routeser.com from the address on the account, or reply to the Paddle receipt for the charge.
- Tell us which charge, and briefly what went wrong if something did.
- We approve eligible requests within 2 business days.
- Paddle returns the money to the original payment method; card networks typically take a further 5 to 10 business days to show it.
Scope
What is and is not covered
Covered: subscription charges and credit purchases within 14 days; any charge resulting from a billing error on our side, at any time; a duplicate charge.
Not automatically covered: page credits already consumed by completed extractions, since the model calls behind them have real cost; charges older than 14 days where the service worked as described; and accounts terminated for breach of the acceptable-use terms.
Cancelling
Cancellation is separate from refunding
Cancelling stops future charges. It does not by itself refund the period you have already paid for — access continues to the end of that period. If you want the current period refunded as well, say so when you cancel.
You can cancel at any time from the billing page in the console, with no notice period and no cancellation fee.
FAQ
Frequently asked questions
Who actually issues the refund?
Paddle, as merchant of record. We approve the request and Paddle returns the money to your original payment method.
How long does it take to arrive?
We approve eligible requests within 2 business days. After that, card networks usually take a further 5 to 10 business days to show the money back.
Can I get a refund for credits I have already used?
Not automatically — completed extractions have already incurred real model cost. If something went wrong with those extractions, contact us and we will look at it.
Does cancelling refund the current month?
No, not by itself. Cancelling stops future charges and you keep access to the end of the period you paid for. Ask explicitly if you also want that period refunded.
Next step
Request a refund
Email from the address on your account and name the charge.